
Our most common questions
Refunds are typically processed within 5-10 business days after we receive and inspect your returned items.
Cheaper parts often mean compromises in materials, performance or lifespan. At VLCTY, our mission is to build parts with as few compromises as possible.
Every component is developed from the ground up in Sweden and rigorously tested. We use the best materials available on the market, they cost more but deliver unmatched quality, performance and durability.
In short, our products are more innovative, perform better and last longer than the competitors.
Why settle for less?
If your order has not yet been shipped, please contact us as soon as possible at the contact form below or [email protected]. We’ll do our best to assist you.
Delivery time depends on your location and the selected shipping method.
We usually ship within 1-2 business days.
EU delivery typically takes 2–5 business days.
Yes, you can return unused and undamaged items within 14 days of delivery. Please contact us before sending any returns back.
Learn more about our shipping and return at Refund and Returns Policy.
We currently don’t offer shipping outside of the EU but it’s something we’re looking into and want to offer in the near future.
If the return is due to our mistake (wrong item or defective product), we cover the return costs. Otherwise, the customer is responsible for return shipping fees.
If you have any question, please reach out at [email protected]